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Communication and requests

Chat

A chat feature is integrated into Blink me. This opens up new communication possibilities:

Location managers can use it to reach their employees directly for specific purposes:

  • with a personal 1:1 chat

  • with an location-related group chat (all employees who have worked there or are scheduled to work there)

  • with a group chat that includes all own employees

The chat features text messages, emojis and photos that can be exchanged between all participants, just like in familiar messengers.

Employees can also interact with their colleagues in a 1:1 chat.

To start a chat, click on the green "+ Chat" button in the upper right corner.
As a team leader, you will now get a selection of what kind of chat you want to start, as an employee, find the colleague you want to chat with.

An integrated translation function is available in the chat, which translates messages into the language used in the app. For example, if my site manager writes a message in German in the chat, but I use Blink me in French, the message can be translated directly with one click in the chat. There are currently 14 languages available for translation.

Tickets

Blink Active is the ticket system by Blink. It makes it easy to digitize and control tasks. A ticket is always assigned to the right person for processing, it has a status tag that shows the processing status and can be updated with attachments and comments.

The system administrator can configure Blink Active to share certain ticket types with Blink me, so that these tickets can be created and tracked in the app.
Who is assigned as the editor (e.g. the team leader) is also defined by the system administrator in Blink Active.

Such a ticket, for instance vacation request or sick note, can be created either directly on the home screen or in the Tickets section. The information to be entered is defined in the ticket itself. Here you can also see which information is mandatory and which is optional.

In the Tickets section, tickets created by the user or tickets for which the user is assigned as an editor are displayed.

You can search for tickets or use the filter to display only certain ticket types. In the overview, you can see when the ticket was created, what status it currently has, and whether the ticket contains comments or attachments.

A ticket can be opened with a click, so that the description can be viewed in the ticket and comments or images can be added.

Check forms

With Blink Check, any forms can be digitized and thus paper processes can be easily brought into the digital world and simplified.

Authorized users can approve forms specifically for the Blink me app. These can either be displayed generally for employees or be location-specific.

Open forms, which are displayed for all employees in the Blink me app, are located on the home screen under the time recording button.

Location-bound forms, which must be filled out linked to a (specific) location, are displayed as soon as the employee is logged in to a (or the) location.

Employee-bound forms are automatically connected to the current user als the employee for the form. That means, if filling out such a form, it can only be done for oneself, not for another person.

Sticker

There are plenty of occasions for a thank you, praise or congratulations - and with stickers they can now be expressed very easily.

Team leaders can choose from a range of stickers in Blink Manager and send them to employees with a personalized title and message.

They are displayed to the employee as a pop-up in the app, and all stickers received in the past can be read again in the sticker collection. The collection is located on the top right of the home screen just behind the smiley icon.

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